Top trends in life insurance : 2021

Notes: Sumario: COVID-19 continues to hace a serious impact on the life insurance industry. Job losses, defunct traditional channels, and lack of real-time response have significantly affected the entire customer life cycle from acquisition to retenrion. Prolonged lockdowns and social distancing norms have impacted customer service as well. The low-interest-rate environment has also had a major impact on insurance firm profits. At the same time, interest in life insurance policies has grown significantly during this same period.